OptiChambre Solutions, located at 58 Rue Garibaldi, 4th Floor, Lyon, Auvergne-Rhône-Alpes, 69003, France, operates this service and is committed to protecting the privacy of individuals who use our site and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online platform. By using our service, you agree to the collection and use of information in accordance with this policy.
We collect personal data that you voluntarily provide to us when you interact with our site or services. This may include information you provide when you register for an account, subscribe to our services, contact us, or participate in surveys. The types of personal data we collect may include contact details such as names, email addresses, phone numbers, and professional information related to your use of our hospitality technology solutions.
We also automatically collect certain information when you access or use our site. This includes technical data such as your IP address, browser type, operating system, referring URLs, and information about your usage patterns, such as the pages you visit, the time and date of your visit, and the time spent on those pages. We collect this information through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our service, including processing transactions related to our hotel channel management software, direct booking engine integration, property management system (PMS) connectivity, dynamic pricing tools, online distribution optimization, and performance reporting.
- To improve, personalize, and expand our service and offerings.
- To understand and analyze how you use our site.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
- To process your transactions and manage your orders.
- To find and prevent fraud.
Our legal basis for collecting and using the personal data depends on the data concerned and the specific context in which we collect it. We may process your personal data because:
- We need to perform a contract with you.
- You have given us permission to do so.
- The processing is in our legitimate interests and it's not overridden by your rights.
- We need to comply with the law.
Sharing Your Personal Data
We may share your personal data with third parties in the following situations:
- With service providers who perform services on our behalf, such as hosting, data analysis, customer service, marketing, and payment processing. These service providers are prohibited from using your personal data for any purpose other than to provide service to us.
- For business transfers, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With your consent or at your direction.
- To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes, or to establish or exercise our legal rights or defend against legal claims.
- When we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our terms of service.
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
- The right to complain to a data protection authority about our collection and use of your personal data.
We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Our site may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Our service is not intended for use by children under the age of 16, and we do not knowingly collect personally identifiable information from anyone under the age of 16. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by postal mail at:
OptiChambre Solutions
58 Rue Garibaldi, 4th Floor
Lyon, Auvergne-Rhône-Alpes, 69003
France